Here and Now at The Citadel

January 2012

At The Citadel this evening was 1970s psychedelic rock band Here and Now.  This event had proved to be very popular and was a sell-out event.  During my duty-management experiences at The Citadel I have learned that certain genres of music often attract a certain type of audience.  I have learned that is necessary to consider this when preparing to duty manage as it important to inform staff of any potential problems they might encounter and to put procedures in place to deal with these should they arise.

Throughout the evening I was present in the auditorium, overseeing the general running of the event and maintaing radiio contact with other staff.  There were two incidents where it was necesary to remove patrons from the building, however all staff were especially vigilant.  The safety of both staff and patrons is paramount at every event and some events such as this prove to be more of a challenge than others.

Whilst I found duty-managing this event to be quite a challenge, it taught me a number of lessons.
It helped to further develop my observation skills as it was imperative that I was vigilant at all times and able to respond to problems quickly and efficiently.  Also I developed my communication skills as it was important that I was able to communicate clearly to staff to advise them of any change to procedures or threats to general safety.